The following return policy is for products ordered online at abhikajewels.com for customers shopping from within India. We do not accept returns or exchange requests for items exported outside India.
We at Abhika Jewels aim to achieve 100% customer satisfaction and we understand the complexities in buying jewellery online. Hence we provide a convenient return policy.
- An order once placed can only be cancelled within 24 hours of placing the order. No cancellations will be allowed after 24 hours.
- In an unlikely event of receiving a product which is different from what you have ordered/ not in good condition/ not as per your expectations, you may return the product unused, in original packaging with tags intact and plastic cover for a refund/exchange
- You can email us on firstname.lastname@example.org and request a return within 15 days from the date of delivery to your shipping address. We will arrange a pick up for you through our logistic partner from the original delivery address only. No request for returns will be entertained after 15 days from the date of delivery.
- Please note all products must be returned in the original state as shipped and unused. We shall be unable to accept returns of any altered or used products. If the tags from the product have been removed, we shall be unable to accept returns
- While accepting delivery of the product/s, please ensure that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, you may choose not to accept the package, and email us at email@example.com or call us at +91-9999803462 (11:00 am to 6:00 pm India Time - GMT + 05.30 hrs), mentioning your order number.
- In case you return any item which was delivered to you in a damaged packaging then you are requested to inform us at the time of delivery, there will be no additional shipping charges. In all other cases, a two-way shipping charge is deducted from the refundable amount. Bank payment charges & shipping costs, if applicable, may also be deducted from the refundable amount
- All goods are not subject for a full refund. An exchange or credit note will be provided accordingly. This is subject to your returns being inspected by our Quality Check team upon receiving the product.
- After the merchandise is received at our warehouse, and subject to verification of the purchase and condition of products, we shall process a refund/exchange within 21 working days of receipt of the product/s.
- Payment will be refunded to the customer through the same payment mode through which the payment was made. For e.g.: if customer has ordered through credit card, the cancellation amount will be credited back to the same account. Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank.
- Return of gift cards is not allowed
- Only regular priced items may be refunded, unfortunately any items on special promotions will not be refunded.
- We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department etc.
- We may also require additional information or verification/s before accepting any order. We will inform you if the entire order or any portion of your order is cancelled or if additional information is required to accept your order. In case of any full or partial cancellation or rejection of order by us, the full or partial payment, as the case may be, will be refunded to the customer through the same mode as the original payment was made by the customer
- Jewellery being precious in nature can only be returned through our authorized logistics partners. We require the original certificates (if any), packaging material & any other material sent with the product.
- We do not accept return of customized products, customized jewelry orders, products with personal engravings or products with any alteration requested or done by the customer.